Help & contact
Pearl Inc.
Write to us: laplateformemjh@gmail.com
We usually answer within 2 working days. For a problem, tell us your iPhone model, your iOS version and what happened: a screenshot helps a lot.
Frequently asked questions
How do I open an oyster?
Put your thumb on the oyster and slide gently upwards. There is a little resistance at first, then a "pop": keep opening. Between 20° and 110°, opening too fast cracks the pearl, and how steady your gesture is sets its lustre (S, A, B or C).
I'm out of oysters
One oyster comes back every 20 minutes, up to 10. You can also watch an ad (when offered), get an oyster for gold dust, or buy some in the Shop.
What are the odds of each pearl?
They are shown in the game, in the Collection and in the Shop. They never change, neither with a purchase nor with a skin.
Restore my purchases
Shop (or Settings), then "Restore purchases", signed in with the same Apple ID used for the purchase. Skins are restored. Oysters and gold dust you bought are consumed purchases: they stay in the game where they were used.
A purchase didn't arrive
Fully close the app and open it again: a purchase confirmed by Apple is delivered at launch. If nothing arrives, write to us with the purchase date and Apple's receipt.
Ask for a refund
Payments are handled by Apple: make your request at reportaproblem.apple.com.
I changed iPhones
Your skins come back with "Restore purchases". For now, your collection stays saved on the iPhone you played on.
Delete my account
In the app: Settings (the gear icon, at the top of the fishing screen), then "Delete my account". The account and its data are erased right away, and the game on your iPhone starts over (skins you bought come back with "Restore purchases"). You can also write to laplateformemjh@gmail.com.
I signed up before launch: how do I get my skin?
The sign-up skin is given at launch: the steps will be in the launch email, sent to the address you signed up with.